Cita APA (7a ed.)

Shiba, S., Graham, A., & Walden, D. (1990). A new american TQM, four practical revolutions in management (1a ed.). Productivity Press.

Cita Chicago Style (17a ed.)

Shiba, S., A. Graham, y D. Walden. A New American TQM, Four Practical Revolutions in Management. 1a ed. Cambridge: Productivity Press, 1990.

Cita MLA (9a ed.)

Shiba, S., et al. A New American TQM, Four Practical Revolutions in Management. 1a ed. Productivity Press, 1990.