Kaplan, R., & Norton, D. (1996). Translating strategy into action: The balanced scorecard (1a ed.). Harvard University.
Cita Chicago Style (17a ed.)Kaplan, R.S, y D.P Norton. Translating Strategy into Action: The Balanced Scorecard. 1a ed. Boston: Harvard University, 1996.
Cita MLA (9a ed.)Kaplan, R.S, y D.P Norton. Translating Strategy into Action: The Balanced Scorecard. 1a ed. Harvard University, 1996.
Precaución: Estas citas no son 100% exactas.