Cita APA (7a ed.)

Flood, R. (1993). Beyond tqm. John Wiley & Sons Limited.

Cita Chicago Style (17a ed.)

Flood, R.L. Beyond Tqm. Chichester: John Wiley & Sons Limited, 1993.

Cita MLA (9a ed.)

Flood, R.L. Beyond Tqm. John Wiley & Sons Limited, 1993.