Bowles, J., & Hammond, J. (1991). Beyond quality: How 50 winning companies use continuous improvement. G. P. Putnam's Sons.
Cita Chicago Style (17a ed.)Bowles, Jerry, y Joshua Hammond. Beyond Quality: How 50 Winning Companies Use Continuous Improvement. New York: G. P. Putnam's Sons, 1991.
Cita MLA (9a ed.)Bowles, Jerry, y Joshua Hammond. Beyond Quality: How 50 Winning Companies Use Continuous Improvement. G. P. Putnam's Sons, 1991.
Precaución: Estas citas no son 100% exactas.