APA (7th ed.) Citation

Jeston, J., & Nelis, J. (2006). Business process management: Practical guidelines to successful implementations. Butterworth Heinemann.

Chicago Style (17th ed.) Citation

Jeston, John, and Johan Nelis. Business Process Management: Practical Guidelines to Successful Implementations. Oxford, England : ; Burlington, MA: Butterworth Heinemann, 2006.

MLA (9th ed.) Citation

Jeston, John, and Johan Nelis. Business Process Management: Practical Guidelines to Successful Implementations. Butterworth Heinemann, 2006.