Cita APA (7a ed.)

Jeston, J., & Nelis, J. (2006). Business process management: Practical guidelines to successful implementations. Butterworth Heinemann.

Cita Chicago Style (17a ed.)

Jeston, John, y Johan Nelis. Business Process Management: Practical Guidelines to Successful Implementations. Oxford, England : ; Burlington, MA: Butterworth Heinemann, 2006.

Cita MLA (9a ed.)

Jeston, John, y Johan Nelis. Business Process Management: Practical Guidelines to Successful Implementations. Butterworth Heinemann, 2006.