Cita APA (7a ed.)

Dutka, A. (1993). AMA handbook for customer satisfaction: [a complete guide to research, planning & implementation]. NTC Business Books.

Cita Chicago Style (17a ed.)

Dutka, Alan. AMA Handbook for Customer Satisfaction: [a Complete Guide to Research, Planning & Implementation]. Lincolnwood: NTC Business Books, 1993.

Cita MLA (9a ed.)

Dutka, Alan. AMA Handbook for Customer Satisfaction: [a Complete Guide to Research, Planning & Implementation]. NTC Business Books, 1993.