Job aids and performance support moving from knowledge in the classroom to knowledge everywhere

Bibliographic Details
Main Author: Rossett, Allison (-)
Other Authors: Schafer, Lisa, 1965-
Format: Book
Language:Inglés
Published: San Francisco, Calif. : Jossey-Bass 2006
Subjects:
See on Universidad de Navarra:https://unika.unav.edu/discovery/fulldisplay?docid=alma991001043159708016&context=L&vid=34UNAV_INST:VU1&search_scope=34UNAV_TODO&tab=34UNAV_TODO&lang=es
Table of Contents:
  • Introduction
  • The when and where of performance support
  • Performance support yesterday and today
  • Planner and sidekick performance support
  • Five examples of planner performance support
  • Four examples of sidekick performance support
  • Getting started with performance support
  • The elements of effective performance support
  • Strategies for implementation
  • Into the future.