Case studies in crisis communication international perspectives on hits and misses
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| Formato: | Libro |
| Idioma: | Inglés |
| Publicado: |
New York :
Routledge
2012
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| Edición: | 1st pub |
| Materias: | |
| Ver en Universidad de Navarra: | https://unika.unav.edu/discovery/fulldisplay?docid=alma991000525739708016&context=L&vid=34UNAV_INST:VU1&search_scope=34UNAV_TODO&tab=34UNAV_TODO&lang=es |
Tabla de Contenidos:
- Theoretical approaches to and sociocultural perspectives in crisis communication / Cornelius B. Pratt
- The phases of crisis communication / Amiso M. George
- Case studies
- Africa
- Egypt
- Social media stoke a political revolution in Egypt / Olugbenga C. Ayeni
- Kenya
- Wooing tourists back after a civil strife : the Kenyan example / Bitrus P. Gwamna
- Nigeria
- Crisis in Nigeria's banking and financial industry : government actions reassure skittish, jittery publics / Wole Adamolekun, Kunle Ogedengbe and Cornelius B. Pratt
- South Africa
- Hotspot : South Durban basin, south Africa-the Engen Oil Refinery explosion / Chris Skinner
- Asia
- China : China's Sanlu's infant formula proves fatal / Weidan Cao
- China & France : olympic torch protests in France, reactions in China : farrefour learns about international crises / W. Timothy Coombs
- India
- Corporate fraud in India : satyam in the spotlight / Monika Vij
- Japan (disaster)
- A triple disaster in one fell swoop : rethinking crisis communication in Japan after March 11 / Isaac A. Blankson, Sorin Nastasia and Min Liu
- Japan (Toyota)
- Delays, denials, recalls and apologies : fixing the dent in Toyota's image / Amiso M. George
- Thailand
- Bringing the government down : managing Thailand's political crisis / Cornelius B. Pratt and Ronald Lee Carr
- Australia
- Victoria burning : confronting the 2009 catastrophic bushfires in Australia / Christopher Galloway and Kwamena Kwansah-Aidoo
- Europe
- England
- "Climategate" : UK climate researchers' emails casts doubt on scientific support for global warming / Doug A. Newsom
- Eurozone
- Eurovision 2010 : a security breach endangers Europe's largest TV show / Alfonso González-Herrero
- France
- An exceptional fraud at société générale / Thierry Libaert
- Germany
- The love parade in Duisburg : lessons from a tragic blame game / Andreas Schwarz
- Russia
- Turnaround in Russia : crisis communication campaign during the 2008 war in south Ossetia / Alexander G. Nikolaev
- Middle East
- Iran
- Iran's twitter revolution from a publics relations standpoint / Chiara Valentini and Dean Kruckeberg
- Lebanon
- Risk perception and change management : strategic efforts to restore Lebanon's tourism sector / Ali Kanso, Joseph Ajami and Abdul Karim Sinno
- North America
- Mexico
- Rosarito beach : mediated reality and the rebranding of a Mexican border city / Robert Brown
- USA
- No walruses in the Gulf : BP's need for effective issues management / Ashli Quesinberry Stokes
- South America
- Chile
- The 2010 Chilean mining accident : the triumph of transparency and calm leadership / Emmanuel C. Alozie
- Colombia
- "Nothing will be the same; everything will be better" : floods in Colombia's atlantico state / Jaime S. Gomez and Soledad Leal
- Tying it all together : social media and revolution
- Crisis and Kairos : social media activists exploit timing to support anti-government protests / Jacqueline Lambiase
