High performance healthcare using the power of relationships to achieve quality, efficiency and resilience
| Autor principal: | |
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| Formato: | Libro |
| Idioma: | Inglés |
| Publicado: |
New York :
McGraw-Hill
c2009.
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| Materias: | |
| Ver en Universidad de Navarra: | https://unika.unav.edu/discovery/fulldisplay?docid=alma991000331619708016&context=L&vid=34UNAV_INST:VU1&search_scope=34UNAV_TODO&tab=34UNAV_TODO&lang=es |
Tabla de Contenidos:
- The challenges we face
- What is relational coordination?
- How relational coordination drives quality and efficiency performance
- A different kind of high performance work system
- Select for teamwork
- Measure team performance
- Reward team performance
- Resolve conflicts proactively
- Invest in frontline leadership
- Design jobs for focus
- Make job boundaries flexible
- Create boundary spanners
- Connect through pathways
- Broaden participation in patient rounds
- Develop shared information systems
- Partner with your suppliers
- Combine work practices to build a high performance work system
- Respond to pressure with resilience
- Transform your organization in a systemic way
- Support change at the industry level.
