Tabla de Contenidos:
  • The challenge and the opportunity
  • History of performance improvement
  • Evidence-based medicine and pay-for-performance
  • Strategy and the balanced scorecard
  • Project management
  • Tools for problem solving and decision making
  • Using data and statistical tools for operations improvement
  • Quality management: focus on six sigma
  • The lean enterprise
  • Simulation
  • Process improvement and patient flow
  • Scheduling and capacity management
  • Supply chain management
  • Holding the gains.