Crisis management by apology corporate responses to allegations of wrongdoing
Crisis Management by Apology: Corporate Response to Allegations of Wrongdoing examines the role of apologia and apology in response to public attack. Author Keith Michael Hearit provides an introduction to these common components of public life, and considers a diverse list of subjects, from public...
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| Formato: | Libro |
| Idioma: | Inglés |
| Publicado: |
Mahwah, N.J. :
Lawrence Erlbaum Associates
c2006
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| Colección: | LEA's communication series
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| Materias: | |
| Ver en Universidad de Navarra: | https://unika.unav.edu/discovery/fulldisplay?docid=alma991000225859708016&context=L&vid=34UNAV_INST:VU1&search_scope=34UNAV_TODO&tab=34UNAV_TODO&lang=es |
Tabla de Contenidos:
- 1 Introduction 1. 2 Apologia, Social Drama, and Public Ritual 19. 3 Legality and Liability 40. 4 Apologetic Ethics (written with Sandra L. Borden) 58. 5 Apologia and Individuals: Politicians, Sports Figures and Media Celebrities 79. 6 Apologia and Organizations: Retail, Manufacturing, and Not-for-Profits 121. 7 Institutional Apologies: Institutional, Religious, and Governmental 165. 8 Conclusions: Corporate Apologia, Ideology, and Ethical Responses to Criticism 204. References 219. Author Index 241. Subjet index 247
