APA (7th ed.) Citation

Hearit, K. M. (2006). Crisis management by apology: Corporate responses to allegations of wrongdoing. Lawrence Erlbaum Associates.

Chicago Style (17th ed.) Citation

Hearit, Keith Michael. Crisis Management by Apology: Corporate Responses to Allegations of Wrongdoing. Mahwah, N.J.: Lawrence Erlbaum Associates, 2006.

MLA (9th ed.) Citation

Hearit, Keith Michael. Crisis Management by Apology: Corporate Responses to Allegations of Wrongdoing. Lawrence Erlbaum Associates, 2006.