Cita APA (7a ed.)

Schuman, S. (2010). The handbook for working with difficult groups: How they are difficult, why they are difficult and what you can do about it. Jossey-Bass.

Cita Chicago Style (17a ed.)

Schuman, Sandy. The Handbook for Working with Difficult Groups: How They Are Difficult, Why They Are Difficult and What You Can Do About It. San Francisco: Jossey-Bass, 2010.

Cita MLA (9a ed.)

Schuman, Sandy. The Handbook for Working with Difficult Groups: How They Are Difficult, Why They Are Difficult and What You Can Do About It. Jossey-Bass, 2010.