Cita APA (7a ed.)

Kenney, C. (2011). Transforming health care: Virginia Mason Medical Center's pursuit of the perfect patient experience. CRC Press.

Cita Chicago Style (17a ed.)

Kenney, Charles. Transforming Health Care: Virginia Mason Medical Center's Pursuit of the Perfect Patient Experience. Boca Raton: CRC Press, 2011.

Cita MLA (9a ed.)

Kenney, Charles. Transforming Health Care: Virginia Mason Medical Center's Pursuit of the Perfect Patient Experience. CRC Press, 2011.