Cita APA (7a ed.)

Altinay, L., & Poudel, S. (2015). Enhancing customer experience in the service industry: A global perspective. Cambridge Scholars Publishing.

Cita Chicago Style (17a ed.)

Altinay, Levent, y Surya Poudel. Enhancing Customer Experience in the Service Industry: A Global Perspective. Newcastle upon Tyne, England: Cambridge Scholars Publishing, 2015.

Cita MLA (9a ed.)

Altinay, Levent, y Surya Poudel. Enhancing Customer Experience in the Service Industry: A Global Perspective. Cambridge Scholars Publishing, 2015.