Cita APA (7a ed.)

Sturdy, G. R. (2012). Customer relationship management using business intelligence. Cambridge Scholars Pub.

Cita Chicago Style (17a ed.)

Sturdy, Graham R. Customer Relationship Management Using Business Intelligence. Newcastle upon Tyne: Cambridge Scholars Pub, 2012.

Cita MLA (9a ed.)

Sturdy, Graham R. Customer Relationship Management Using Business Intelligence. Cambridge Scholars Pub, 2012.