APA (7th ed.) Citation

Ortiz, C. A. (2012). The psychology of lean improvements: Why organizations must overcome resistance and change the culture. CRC Press.

Chicago Style (17th ed.) Citation

Ortiz, Chris A. The Psychology of Lean Improvements: Why Organizations Must Overcome Resistance and Change the Culture. Boca Raton: CRC Press, 2012.

MLA (9th ed.) Citation

Ortiz, Chris A. The Psychology of Lean Improvements: Why Organizations Must Overcome Resistance and Change the Culture. CRC Press, 2012.

Warning: These citations may not always be 100% accurate.