Cita APA (7a ed.)

Ortiz, C. A. (2012). The psychology of lean improvements: Why organizations must overcome resistance and change the culture. CRC Press.

Cita Chicago Style (17a ed.)

Ortiz, Chris A. The Psychology of Lean Improvements: Why Organizations Must Overcome Resistance and Change the Culture. Boca Raton: CRC Press, 2012.

Cita MLA (9a ed.)

Ortiz, Chris A. The Psychology of Lean Improvements: Why Organizations Must Overcome Resistance and Change the Culture. CRC Press, 2012.