APA (7th ed.) Citation

Fjermestad, J., & Romano, N. C. (2006). Electronic customer relationship management. M.E. Sharpe.

Chicago Style (17th ed.) Citation

Fjermestad, Jerry, and Nicholas C. Romano. Electronic Customer Relationship Management. Armonk, N.Y. ; London: M.E. Sharpe, 2006.

MLA (9th ed.) Citation

Fjermestad, Jerry, and Nicholas C. Romano. Electronic Customer Relationship Management. M.E. Sharpe, 2006.