Cita APA (7a ed.)

Lerbinger, O. (2012). The crisis manager: Facing disasters, conflicts, and failures (2nd ed.). Routledge.

Cita Chicago Style (17a ed.)

Lerbinger, Otto. The Crisis Manager: Facing Disasters, Conflicts, and Failures. 2nd ed. New York: Routledge, 2012.

Cita MLA (9a ed.)

Lerbinger, Otto. The Crisis Manager: Facing Disasters, Conflicts, and Failures. 2nd ed. Routledge, 2012.