Cita APA (7a ed.)

Hollins, B., & Shinkins, S. (2006). Managing service operations: Design and implementation. Sage Publications.

Cita Chicago Style (17a ed.)

Hollins, Bill, y Sadie Shinkins. Managing Service Operations: Design and Implementation. London: Sage Publications, 2006.

Cita MLA (9a ed.)

Hollins, Bill, y Sadie Shinkins. Managing Service Operations: Design and Implementation. Sage Publications, 2006.