Cita APA (7a ed.)

Tate, R. a., & Stroup, J. a. (2003). The Service Pro: Creating better, faster, and different customer experiences. HRD Press.

Cita Chicago Style (17a ed.)

Tate, Rick autor, y Josh autor Stroup. The Service Pro: Creating Better, Faster, and Different Customer Experiences. Amherst, Massachusetts: HRD Press, 2003.

Cita MLA (9a ed.)

Tate, Rick autor, y Josh autor Stroup. The Service Pro: Creating Better, Faster, and Different Customer Experiences. HRD Press, 2003.