APA (7th ed.) Citation

Zeithaml, V. A., Gremler, D. D., & Wilson, A. (2012). Services Marketing: Integrating Customer focus Across the Firm (2nd european edition.). McGraw-Hil.

Chicago Style (17th ed.) Citation

Zeithaml, Valarie A., Dwayne D. Gremler, and Alan Wilson. Services Marketing: Integrating Customer Focus Across the Firm. 2nd european edition. Madrid [etc.]: McGraw-Hil, 2012.

MLA (9th ed.) Citation

Zeithaml, Valarie A., et al. Services Marketing: Integrating Customer Focus Across the Firm. 2nd european edition. McGraw-Hil, 2012.