Cita APA (7a ed.)

Brocke, J. V. (2010). Handbook on business process management 2: Strategic alignment, governance, people and culture. Springer-Verlag.

Cita Chicago Style (17a ed.)

Brocke, Jan Vom. Handbook on Business Process Management 2: Strategic Alignment, Governance, People and Culture. Berlin [etc.]: Springer-Verlag, 2010.

Cita MLA (9a ed.)

Brocke, Jan Vom. Handbook on Business Process Management 2: Strategic Alignment, Governance, People and Culture. Springer-Verlag, 2010.