Cita APA (7a ed.)

Brocke, J. V. (2010). Handbook on business process management 1: Introduction, methods, and information systems. Springer-Verlag.

Cita Chicago Style (17a ed.)

Brocke, Jan Vom. Handbook on Business Process Management 1: Introduction, Methods, and Information Systems. Berlin [etc.]: Springer-Verlag, 2010.

Cita MLA (9a ed.)

Brocke, Jan Vom. Handbook on Business Process Management 1: Introduction, Methods, and Information Systems. Springer-Verlag, 2010.