Cita APA (7a ed.)

Botten, N., & McManus, J. (1999). Competitive strategies for service organisations. MacMillan Press.

Cita Chicago Style (17a ed.)

Botten, Neil, y John McManus. Competitive Strategies for Service Organisations. London: MacMillan Press, 1999.

Cita MLA (9a ed.)

Botten, Neil, y John McManus. Competitive Strategies for Service Organisations. MacMillan Press, 1999.