Cita APA (7a ed.)

Schonberger, R. J., & Knod, E. M., Jr. (1997). Operations management: Customer focused principles (6th ed.). Irwin.

Cita Chicago Style (17a ed.)

Schonberger, Richard J., y Edward M. Knod, Jr. Operations Management: Customer Focused Principles. 6th ed. Homewood [etc.]: Irwin, 1997.

Cita MLA (9a ed.)

Schonberger, Richard J., y Edward M. Knod, Jr. Operations Management: Customer Focused Principles. 6th ed. Irwin, 1997.