Cita APA (7a ed.)

Myers, A., & Braganza, A. (1997). Business process redesign: A view from the inside. International Thomson Publishing company.

Cita Chicago Style (17a ed.)

Myers, Andrew, y Ashley Braganza. Business Process Redesign: A View from the Inside. London: International Thomson Publishing company, 1997.

Cita MLA (9a ed.)

Myers, Andrew, y Ashley Braganza. Business Process Redesign: A View from the Inside. International Thomson Publishing company, 1997.