Peppard, J., & Rowland, P. (1995). The essence of business process re-engineering. Prentice hall.
Cita Chicago Style (17a ed.)Peppard, Joe, y Philip Rowland. The Essence of Business Process Re-engineering. New York [etc.]: Prentice hall, 1995.
Cita MLA (9a ed.)Peppard, Joe, y Philip Rowland. The Essence of Business Process Re-engineering. Prentice hall, 1995.
Precaución: Estas citas no son 100% exactas.