Cita APA (7a ed.)

Kaplan, R. S. (1990). Measures of manufacturing excellence. Harvard University, Harvard Business School Press.

Cita Chicago Style (17a ed.)

Kaplan, Robert S. Measures of Manufacturing Excellence. Boston: Harvard University, Harvard Business School Press, 1990.

Cita MLA (9a ed.)

Kaplan, Robert S. Measures of Manufacturing Excellence. Harvard University, Harvard Business School Press, 1990.