APA (7th ed.) Citation

Martin, W. B. (1993). Quality customer service for front line staff. Kogan Page.

Chicago Style (17th ed.) Citation

Martin, William B. Quality Customer Service for Front Line Staff. London: Kogan Page, 1993.

MLA (9th ed.) Citation

Martin, William B. Quality Customer Service for Front Line Staff. Kogan Page, 1993.

Warning: These citations may not always be 100% accurate.