Watson, G. H. (1992). The benchmarking workbook: Adapting best practices for performance improvement. Productivity press.
Cita Chicago Style (17a ed.)Watson, Gregory H. The Benchmarking Workbook: Adapting Best Practices for Performance Improvement. Cambridge, Massachusetts [etc.]: Productivity press, 1992.
Cita MLA (9a ed.)Watson, Gregory H. The Benchmarking Workbook: Adapting Best Practices for Performance Improvement. Productivity press, 1992.
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