APA (7th ed.) Citation

Peters, G. (1994). Benchmarking customer service. Pitman.

Chicago Style (17th ed.) Citation

Peters, Glen. Benchmarking Customer Service. London: Pitman, 1994.

MLA (9th ed.) Citation

Peters, Glen. Benchmarking Customer Service. Pitman, 1994.

Warning: These citations may not always be 100% accurate.