APA (7th ed.) Citation

Grasing, R. E., & Hessick, M. H. (1988). Achieving quality in financial service organizations: How to identify and satisfy customer expectations. Quorum.

Chicago Style (17th ed.) Citation

Grasing, Robert E., and Michael H. Hessick. Achieving Quality in Financial Service Organizations: How to Identify and Satisfy Customer Expectations. New York [etc.]: Quorum, 1988.

MLA (9th ed.) Citation

Grasing, Robert E., and Michael H. Hessick. Achieving Quality in Financial Service Organizations: How to Identify and Satisfy Customer Expectations. Quorum, 1988.