Cita APA (7a ed.)

Grasing, R. E., & Hessick, M. H. (1988). Achieving quality in financial service organizations: How to identify and satisfy customer expectations. Quorum.

Cita Chicago Style (17a ed.)

Grasing, Robert E., y Michael H. Hessick. Achieving Quality in Financial Service Organizations: How to Identify and Satisfy Customer Expectations. New York [etc.]: Quorum, 1988.

Cita MLA (9a ed.)

Grasing, Robert E., y Michael H. Hessick. Achieving Quality in Financial Service Organizations: How to Identify and Satisfy Customer Expectations. Quorum, 1988.