Cita APA (7a ed.)

Mastenbroek, W. F. (1991). Managing for quality in the service sector. Basil Blackwell.

Cita Chicago Style (17a ed.)

Mastenbroek, Willem F.G. Managing for Quality in the Service Sector. Oxford: Basil Blackwell, 1991.

Cita MLA (9a ed.)

Mastenbroek, Willem F.G. Managing for Quality in the Service Sector. Basil Blackwell, 1991.