Cita APA (7a ed.)

Bliss, J. (2015). Chief customer officer 2.0: How to build your customer-driven growth engine (Completely revised and expanded.). Jossey-Bass, a Wiley Imprint.

Cita Chicago Style (17a ed.)

Bliss, Jeanne. Chief Customer Officer 2.0: How to Build Your Customer-driven Growth Engine. Completely revised and expanded. Hoboken, New Jersey: Jossey-Bass, a Wiley Imprint, 2015.

Cita MLA (9a ed.)

Bliss, Jeanne. Chief Customer Officer 2.0: How to Build Your Customer-driven Growth Engine. Completely revised and expanded. Jossey-Bass, a Wiley Imprint, 2015.