Cita APA (7a ed.)

Price, B., & Jaffe, D. (2008). The best service is no service: How to liberate your customers from customer service, keep them happy, and control costs. Jossey-Bass, a Wiley Imprint.

Cita Chicago Style (17a ed.)

Price, Bill, y David Jaffe. The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs. San Francisco, CA: Jossey-Bass, a Wiley Imprint, 2008.

Cita MLA (9a ed.)

Price, Bill, y David Jaffe. The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs. Jossey-Bass, a Wiley Imprint, 2008.