Cita APA (7a ed.)

Hyken, S. (2011). The amazement revolution: Seven customer service strategies to create an amazing customer (and employee) experience. Greenleaf Book Group Press.

Cita Chicago Style (17a ed.)

Hyken, Shep. The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience. Austin, Texas: Greenleaf Book Group Press, 2011.

Cita MLA (9a ed.)

Hyken, Shep. The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience. Greenleaf Book Group Press, 2011.