Cita APA (7a ed.)

Polaine, A., Reason, B., & Lovlie, L. (2013). Service design: From insight to implementation. Rosenfeld Media.

Cita Chicago Style (17a ed.)

Polaine, Andrew, Ben Reason, y Lavrans Lovlie. Service Design: From Insight to Implementation. Brooklyn, New York: Rosenfeld Media, 2013.

Cita MLA (9a ed.)

Polaine, Andrew, et al. Service Design: From Insight to Implementation. Rosenfeld Media, 2013.