Cita APA (7a ed.)

Lankes, R. D. (2008). Virtual reference service: From competencies to assessment. Facet.

Cita Chicago Style (17a ed.)

Lankes, R. David. Virtual Reference Service: From Competencies to Assessment. London: Facet, 2008.

Cita MLA (9a ed.)

Lankes, R. David. Virtual Reference Service: From Competencies to Assessment. Facet, 2008.