Cita APA (7a ed.)

Phelps, B. (2004). Smart business metrics: Measure what really counts and manage what makes the difference. Financial Times-Prentice Hall.

Cita Chicago Style (17a ed.)

Phelps, Bob. Smart Business Metrics: Measure What Really Counts and Manage What Makes the Difference. London [etc.]: Financial Times-Prentice Hall, 2004.

Cita MLA (9a ed.)

Phelps, Bob. Smart Business Metrics: Measure What Really Counts and Manage What Makes the Difference. Financial Times-Prentice Hall, 2004.