Clientes enamorados sobrepasando las expectativas de los clientes
| Main Author: | |
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| Other Authors: | |
| Format: | Book |
| Language: | Castellano |
| Published: |
Bilbao :
Deusto
2003.
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| Subjects: | |
| See on Universidad de Deusto: | https://oceano.biblioteca.deusto.es/primo-explore/search?query=any,contains,991005814059703351&tab=default_tab&search_scope=deusto_alma&vid=deusto |
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| Item Description: | Traducción de : The consumer delight principle : exceeding customers' expectations for bottom-line success |
|---|---|
| Physical Description: | 201 p. ; 24 cm |
| Bibliography: | Bibliogr.: p. 195-201 |
| ISBN: | 9788423420353 |
