Cita APA (7a ed.)

Alford, H. J., & Kaufman, K. C. (1999). Alternative dispute resolution: What is it? [s.n.].

Cita Chicago Style (17a ed.)

Alford, Helen Johnson, y Kathleen Cobb Kaufman. Alternative Dispute Resolution: What Is It? [S.l.]: [s.n.], 1999.

Cita MLA (9a ed.)

Alford, Helen Johnson, y Kathleen Cobb Kaufman. Alternative Dispute Resolution: What Is It? [s.n.], 1999.