Cita APA (7a ed.)

Stong, E. S. (1997). A user's guide to alternative dispute resolution in business cases. [s.n.].

Cita Chicago Style (17a ed.)

Stong, Elisabeth S. A User's Guide to Alternative Dispute Resolution in Business Cases. [S.l.]: [s.n.], 1997.

Cita MLA (9a ed.)

Stong, Elisabeth S. A User's Guide to Alternative Dispute Resolution in Business Cases. [s.n.], 1997.