Cita APA (7a ed.)

Robson, G. D. (1991). Continuous process improvement: Simplifying work flow systems. Free Press.

Cita Chicago Style (17a ed.)

Robson, George D. Continuous Process Improvement: Simplifying Work Flow Systems. New York [etc.]: Free Press, 1991.

Cita MLA (9a ed.)

Robson, George D. Continuous Process Improvement: Simplifying Work Flow Systems. Free Press, 1991.