Cita APA (7a ed.)

Townsend, P. L., & Gebhardt, J. E. (1992). Quality in action: 93 lessons in leadership, participation and measurement. John Wiley & Sons.

Cita Chicago Style (17a ed.)

Townsend, Patrick L., y Joan E. Gebhardt. Quality in Action: 93 Lessons in Leadership, Participation and Measurement. New York [etc.]: John Wiley & Sons, 1992.

Cita MLA (9a ed.)

Townsend, Patrick L., y Joan E. Gebhardt. Quality in Action: 93 Lessons in Leadership, Participation and Measurement. John Wiley & Sons, 1992.