APA (7th ed.) Citation

Hiebeler, R., Kelly, T. B., & Ketteman, C. (1998). Best practices: Building your business with customer-focused solutions. Arthur Andersen [etc.].

Chicago Style (17th ed.) Citation

Hiebeler, Robert, Thomas B. Kelly, and Charles Ketteman. Best Practices: Building Your Business with Customer-focused Solutions. Geneva [etc.]: Arthur Andersen [etc.], 1998.

MLA (9th ed.) Citation

Hiebeler, Robert, et al. Best Practices: Building Your Business with Customer-focused Solutions. Arthur Andersen [etc.], 1998.