APA (7th ed.) Citation

Müller, C. (1993). A framework for quality of service evaluation at airport terminals. University Microfilms International.

Chicago Style (17th ed.) Citation

Müller, Carlos. A Framework for Quality of Service Evaluation at Airport Terminals. Ann Arbor: University Microfilms International, 1993.

MLA (9th ed.) Citation

Müller, Carlos. A Framework for Quality of Service Evaluation at Airport Terminals. University Microfilms International, 1993.