Kotler, P., Bowen, J., & Makens, J. C. (1996). Marketing for hospitality and tourism. Prentice-Hall International.
Cita Chicago Style (17a ed.)Kotler, Philip, John Bowen, y James C. Makens. Marketing for Hospitality and Tourism. Upper Saddle River, New Jersey: Prentice-Hall International, 1996.
Cita MLA (9a ed.)Kotler, Philip, et al. Marketing for Hospitality and Tourism. Prentice-Hall International, 1996.
Precaución: Estas citas no son 100% exactas.